Shipping
We are based in Sweden and everything is packed and posted from here.
Shipping is free on every order. No minimum, no threshold, nothing to add to your basket to unlock it.
Orders usually arrive in 5–8 days. That is an estimate rather than a promise — carriers and customs occasionally take longer.
If your country appears at checkout, we can send there.
Customs and import charges
Within the EU there is nothing extra to pay.
Outside it, your own country may charge import VAT, duty or a handling fee when the parcel arrives, and that is yours to pay on top of the order. Those amounts are set by your authorities rather than by us, so we cannot tell you in advance what they will come to.
Returns
You have 14 days from the day your order arrives to change your mind. Email us at kontakt@knitloomwear.com with your order number first, then send the pieces back within 14 days of telling us.
Try things on as you would in a shop — that is what the 14 days are for. What we ask is that a piece comes back the way it left: tags on, unwashed, and not worn out of the house. If it comes back beyond that, we have to reduce the refund by what the wear has cost the piece.
Return postage is yours to arrange, and the parcel is your risk until it reaches us, so use a tracked service and keep the receipt. We refund once the piece is back and checked.
If something arrives faulty, or we sent the wrong thing, we cover it and we are sorry.
The full terms are in our refund policy.
Before you order, one thing about sizing
Our knitwear runs small. Take the size above the one you normally wear.
Every product page lists how that piece is cut and, where we have them, the garment measurements in centimetres, under Fit & sizing. There is more in the size guide.
It is the easiest return to avoid, and we would rather you kept the sweater.