Shipping policy

Last updated 24 August 2026

1. WHERE WE SHIP

We deliver to the destinations offered at checkout. If your country does not appear there, we cannot currently send to it.

2. SHIPPING COST

Shipping is free on every order, with no minimum spend. This covers carriage only. It does not cover customs duties, import taxes or brokerage fees — see section 5.

3. PROCESSING AND DELIVERY TIMES

Orders are normally processed within 1–2 business days. Typical delivery is 5–8 business days from dispatch.

All delivery times are estimates, not guarantees. They exclude weekends and public holidays and may be longer during sale periods, peak seasons and public holidays, or as a result of customs clearance, carrier delays, severe weather, industrial action or other circumstances beyond our reasonable control. A delay of this kind does not entitle you to cancel a dispatched order outside the cancellation right set out in our Refund Policy.

4. TRACKING

You will receive a confirmation email when your order is dispatched. Where the service used provides tracking, a tracking reference will be included. Tracking information is generated by the carrier and may take up to 48 hours to become active.

5. CUSTOMS, DUTIES AND IMPORT TAXES

For deliveries outside the European Union, you are the importer of record. Any customs duties, import VAT, brokerage or handling fees charged by the destination country are your responsibility and are payable by you in addition to the order value. These charges are set by your local authorities; we have no control over them, cannot predict them and cannot refund them.

If you refuse to pay import charges and the parcel is returned to us or destroyed, we will refund the price of the goods only, less any costs charged to us by the carrier. If the parcel is destroyed or not returned, no refund is due.

6. DELIVERY ADDRESS

It is your responsibility to provide a complete and correct delivery address at checkout. We dispatch to the address as entered.

We cannot change an address once an order has been dispatched. Where a parcel is lost, delayed or returned because the address was incomplete, incorrect or inaccessible, or because no one was available to receive it, any reshipment will be at your cost.

7. UNDELIVERED AND UNCLAIMED PARCELS

Where a carrier holds a parcel for collection, it is your responsibility to collect it within the period the carrier allows. Parcels returned to us as unclaimed will be refunded at the price of the goods, less any return costs charged to us by the carrier.

8. LOST PARCELS

If tracking shows no movement for 10 business days, or a parcel has not arrived within 30 days of dispatch, contact us at kontakt@knitloomwear.com and we will open an enquiry with the carrier. Carriers generally require a waiting period before a parcel is formally declared lost, and we must complete that process before we can resolve a claim.

Where tracking records a parcel as delivered to the address you supplied, we regard the delivery obligation as met.

9. RISK AND OWNERSHIP

Risk in the goods passes to you when you, or someone you nominate, take physical possession of them. Ownership passes when we have received payment in full.